Privacy Policy

Sammu ("we", "us", or "our") operates the website at sammu.co and provides an AI-powered phone agent service (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.

We reserve the right to make changes to this Privacy Policy at any time. The updated version will be indicated by a revised "Last updated" date. Continued use of the Service after any changes constitutes acceptance of the revised policy.

Information you provide directly:

• Name, business email address, and phone number submitted via our contact or demo request forms.
• Business information provided during onboarding or account setup.
• Documents, FAQs, and other content uploaded to train your AI agent.

Information collected automatically:

• Call data including call logs, transcripts, recordings, and metadata associated with calls handled by the Service.
• Usage data such as pages visited, features used, timestamps, and interaction patterns within the dashboard.
• Device and technical data including IP address, browser type, and operating system.
• Cookies and similar tracking technologies as described in Section 8.

Information from third parties:

• Data received when you connect third-party integrations (e.g. CRM systems, Jira, Linear) as permitted by those services.

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Set up, configure, and improve your AI phone agent.
• Process demo requests and respond to inquiries.
• Perform sentiment analysis, issue labeling, and generate insights from call data.
• Monitor and analyse usage to improve performance and develop new features.
• Ensure the security and integrity of the Service.
• Comply with applicable legal obligations.
• Send transactional and service-related communications (not marketing, unless separately consented to).

We do not sell your personal data or your customers' call data to third parties.

We may share information only in the following circumstances:

• Service providers: Trusted third-party vendors who assist in operating the Service (e.g. cloud hosting, telephony infrastructure, analytics) under strict confidentiality and data processing agreements.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality obligations.
• Legal requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of Sammu, our users, or the public.
• With your consent: For any other purpose with your explicit prior consent.

We retain personal data for as long as necessary to fulfil the purposes described in this policy, maintain your account, and comply with our legal obligations. Call recordings and transcripts are retained for the period specified in your service plan and deleted upon account termination unless retention is required by law.

You may request deletion of your data at any time by contacting us at the address below. We will action such requests within 30 days subject to any overriding legal obligations.

We implement commercially reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and disclaim liability for breaches beyond our reasonable control.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing activities.
• Data portability where technically feasible.

To exercise any of these rights, contact us at Support@sammu.co. We may need to verify your identity before processing the request.

Our website uses cookies and similar technologies to operate core site functions, remember preferences, and analyse traffic. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of the Service.

Sammu's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Limited Use disclosure:

Sammu only requests access to Google user data that is necessary to provide or improve the features visible to the user in the Service. We do not use Google user data to:

• Serve advertising or build advertising profiles.
• Sell to or share with third parties for any purpose unrelated to the Service.
• Determine creditworthiness or for lending purposes.

Human access to Google user data is restricted to personnel who need it to operate, support, or improve the Service, and only where permitted by the user or required by law.

Data deletion:

You may revoke Sammu's access to your Google account at any time via your Google Account permissions. To request deletion of any Google user data we have stored, email Support@sammu.co and we will process the request within 30 days.

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

If you have any questions about this Privacy Policy, please contact us:

• Email: Support@sammu.co
• Website: sammu.co